Privacy Policy

We collect information you provide directly to us, including:

• Contact details — your name, phone number, and email address.
• Property and service details — your address and the answers you provide to price your quote.
• Payment information — processed securely by our payment provider (Stripe). We do not store your full card number.
• Communication records — messages, quotes, and appointment history so we can serve you.

• To prepare and send your quote and schedule your service.
• To send appointment confirmations, service updates, and receipts.
• To respond to your questions and provide customer support.
• To request feedback or a review after a completed job.
• To operate, maintain, and improve our services.

If you opt in to text messages, we send appointment, quote, and service updates to the mobile number you provide. Consent is not a condition of purchase, and texting is optional — you can decline and still receive service.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Mobile information is used only to deliver the messages you requested and is shared only with the service providers that help us send them.

We do not sell your personal information. We share it only with service providers who help us operate — for example, our messaging providers (SMS and email delivery) and our payment processor (Stripe) — and only as needed to provide our services, or when required by law.

We keep your information for as long as needed to provide our services and meet legal or accounting requirements, then delete or de-identify it. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

• Reply STOP to any text to stop receiving SMS messages.
• Use the unsubscribe link in any marketing email to opt out.
• Contact us to access, correct, or delete your personal information.

Questions about this policy? Reach us at hello@sudsandsurge.com or (940) 461-9274.